Refund Policy:

30-day money back guarantee!

We at Big Fogg hope every product you purchase meets or exceeds your expectations. We fully understand that it is not always possible, and we will accept all unused equipment in the original box for a full refund, other than shipping, with the following conditions:

  • Refund Offer is valid for 30 days after delivery
  • You must inspect your shipments upon arrival and if any item is damaged
  • You have 30 days to make a claim with shipper. This is YOUR responsibility
  • Customer must call us to request a return and obtain an RFQ number
  • All returns must be in like new condition and in the box they were shipped in for you to not be charged for damage.

Shipping Policy:

We will make every attempt to ship out your order as soon as possible.

Most off the shelve orders placed Monday through Saturday by 2:00pm Pacific Time will generally leave our warehouses within three to five days. Custom orders can take between 48 hours and 4 to 6 weeks depending on the product and availability. Customers will be advised beforehand the estimated time of shipment...

Shipping times are contingent upon product availability and service activation. For orders that include activated service, shipping is also contingent upon a timely and successful credit check and activation. The carrier you selected must approve your application for new service before your phone can be activated / shipped.

Most phone orders are approved, activated and shipped as soon as possible. In some cases, however, the carrier may delay approval due to circumstances beyond our control. If the carrier requires additional information from you, we will need to reach you immediately. Please make sure your order contains an email address that you check regularly, or a phone number that we can use reach you.

Privacy Policy:

We respect your privacy. Any and all information selected on this site will be kept strictly confidential and will not be sold reused rented or loaned. Any information that you provide will be held with the up most care. If you have any questions please feel free to call or email us.

Cancellation Policy:

Products are manufactured from the highest quality materials, industry proven and tested, with a one-year warranty against defects in material and/or workmanship. All sales are final. Products that have been opened and used do not qualify for return. Big Fogg does charge a re-stocking fee for each product. The amount is 45% on the product. For more information call us.